Return and Refund Policy
Last updated: 06-25-2023
At Safe Drive Solutions, we have complete faith in the quality and performance of our products, and we are confident that they will surpass your highest expectations. However, if for any reason you are not satisfied with your purchase, we offer a hassle-free solution.
Should you find yourself unhappy with your unit, kindly reach out to us within 30 days from the date of purchase, and we will promptly initiate the return process on your behalf. Your satisfaction is our priority, and we are dedicated to ensuring a smooth experience for you.
Please don’t hesitate to contact our customer support team to initiate your return or if you have any further questions. We value your trust in our products and aim to provide exceptional service throughout your entire journey with us.
Refund Process
Rest assured, we understand the importance of a seamless refund process. Once your return is approved, we will initiate a refund for the full amount paid, which will be credited back to the original credit card used during the time of purchase.
Our aim is to ensure that you receive your refund promptly and conveniently. If you have any questions or concerns regarding the refund process, please don’t hesitate to contact our dedicated support team. We appreciate your trust in us and look forward to resolving any issues to your satisfaction.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Safe Drive Solutions
8732 jones terrace,
Mission, BC, Canada
V2V0B3
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@safedrivesolutions.com
- By Phone: 1-604-299-7758
Warranty Policy
At Safe Drive Solutions, we are committed to ensuring the satisfaction of our customers. That’s why all our dash cams and battery packs are backed by a 1-year limited warranty, unless otherwise specified. If you experience any malfunctions or defects, rest assured that we will gladly provide warranty coverage for your device.
Additionally, our dash cam accessories (SD cards included) are covered by a 6-month limited warranty. Please note that this warranty specifically applies to manufacturer defects and does not cover issues arising from user-generated problems or physical damage.
We value your trust in our products, and our warranty policy aims to provide you with peace of mind and exceptional customer service. If you have any questions or require assistance, please don’t hesitate to reach out to our dedicated support team.
Exclusions from Warranty Coverage
Please note that the following scenarios are not covered under our warranty:
- Damage resulting from accidents, abuse, improper installation, water damage, or theft.
- Any costs associated with the removal or reinstallation of the product.
- Products that have been altered, defaced, or had their serial numbers removed.
- Products that were not purchased directly from Safe Drive Solutions.
We strive to provide comprehensive warranty coverage; however, it’s important to understand the limitations outlined above. If you have any further inquiries or require clarification, please reach out to our dedicated support team.